Testimonial From Tim Hill of Airgas USA to Shawn McKimm, Jacksonville Account Executive
Shawn, last month Airgas made a commitment to be at the Saturday high school welding competition that Tulsa Welding was sponsoring. Our participation was paramount. As many as 160 students, their parents and teachers were there. We provide the "Arcs and Sparks" unit that allows students to get their hands on some equipment and actually produce some arcs and sparks. It's a great recruiting tool. They love it. We would not have been able to honor our commitment without the help of Robert Burditt and Dickinson Fleet Maint. We discovered a brake line problem on our trailer the Friday before. This was not an easy fix. Robert knew our commitment to Tulsa and signed on as well. He looked all over for someone to make these brake lines for the trailer. Not just anyone would do it. His persistence found someone and He made it happen. Thanks to Robert we were able to do what we said we would do safely, correctly and it saved the day. Thanks ROBERT and Dickinson Fleet.
Tim Hill|Branch Manager|Airgas USA South Division
From Craig Zeltman of Cintas to Ben Hecht, VP of Sales-SouthWest
The state of our fleet is up and our breakdown frequency is down. The driver morale has turned around. The driver confidence and faith in us that we will take care of their truck repair needs is going up.
Craig Zeltman|Cintas Uniforms Dallas|Fleet Manager
From Kevin Drouin of Kelloggs to Jon Holmes, VP of Sales for Florida
I want to take this time and thank the Dickinson team for taking part in a successful Orlando opening this past week, especially our midnight meeting Monday morning to kick things off. It was great to have your team engaged throughout the week and support any issues or concerns we had as it relates to our fleet. In short, all routes left the DC on schedule.
This was one of the largest moves Kellogg has partaken in, to date, and it went off without any fleet issues. We will continue to look to Dickinson as a solution to our fleet maintenance requirements and suggestions on how to save money as we move into next year.
At this point I would like to recommend that the Dickinson team complete a fleet review of the Orlando equipment before the end of the year and send me their suggestions that we can address in P1 of 2012. Once again thank you for your support.
Kevin Drouin CTP|Kellogg Company|DSD Logistics
From Harry Baron, Cintas, to Ken Thorpe, Regional Service Manager
It's been a true pleasure and you are for real, one of the best vendors I have worked with in my time at Cintas. There still may be some time before the transition happens. I will keep you in the loop!
From Marc Tedder, UPS Freight Truckload, to Mike Dickinson
I understand that Angelo is moving to the FL operations, it is well deserved he does a great job for us in your Pennsburg facility. However this is one of our more demanding areas. My concern is that you have a team in place to continue the level of service that Angelo has provided. As I stated before he has done a great job for us there and I hope to be able to call on him at the FL locations. I know he will be missed by our operations there in Kutztown.
Marc Tedder|UPS Freight Truckload|Fleet Asset/Purchasing Supervisor
From Steve Ginn, VP Field Operations for Dickinson Fleet, to our Dickinson Team in Texas
I received a report this morning that a motorist called into our Toll Free number to report an on-road experience with a Dickinson Fleet Service truck in the Grand Prairie, TX area during the 5:00 PM rush hour last Friday afternoon.
It seems that this particular motorist found the courtesy extended by our driver to several motorists attempting to merge onto a crowded freeway noteworthy enough to make a call to the Home Office to report the experience. The same motorist also complimented the driver on the cleanliness of the truck. He said it stood out among all of the other vehicles on the road.
I dont mind telling all of you that I sleep easier each night knowing how well DFS is represented in the DFW Metroplex. This is just a reminder that people all around you are watching and making judgments about our company every day...even when you least suspect it. Keep up the great work gents!
From Steve Cea, UPS Freight, to Kirk Jackson, VP Northeast Region
Your tech John did an excellent job today, went right to work and was more than accommodating to the terminals needs. That's exactly what we need in the BNG terminal. He should be commended for a job well done.
Steve Cea|HRS Shop Supervisor|UPS Freight
Testimonial regarding our WebWrench/TRAIT System
Pete, when something is going good I wanted to let you know. It looks like DFS sends the GM and SM a copy of the PMs done for the day with repairs and what units were completed. It seems their technicians have laptops on their trucks and complete the paperwork before they leave our facility. This is a great addition to their service. It also has signatures.
Dave Yekel|General Manager| Service Master